RETURNS & REFUNDS POLICY
Thinking...
Last updated: 11 September 2026

This policy is issued by EdUP Solutions Pty Ltd (ACN 679 333 594) ("we", "us",
"our") and applies to orders placed through https://www.thinkingcap.shop.

1. CHANGE OF MIND — ALL SALES FINAL

  Our caps are sold as a small, limited one-off run. Because of this, we
  do NOT offer refunds, returns, or exchanges for change of mind — this
  includes ordering the wrong style or simply changing your mind after
  purchase. Please check the product photos and description carefully
  before ordering. This is disclosed here, and on the Terms of Sale
  (https://www.thinkingcap.shop/terms.txt), before you check out.

2. YOUR RIGHTS UNDER THE AUSTRALIAN CONSUMER LAW

  Nothing in section 1 affects your rights under the Australian Consumer
  Law (ACL), which cannot be excluded by this policy. If an item you
  bought from us:

  - is faulty or not of acceptable quality,
  - is significantly different from how it was described or shown, or
  - cannot be used for the purpose we said it could,

  you're entitled to a remedy under the ACL — a repair, replacement, or
  refund, depending on whether the problem is major or minor — regardless
  of the "all sales final" policy above.

3. HOW TO MAKE A CLAIM

  Email nick@edup.com.au with:
  - your order number,
  - a description of the fault or issue, and
  - a photo showing the problem.

  Let us know as soon as you notice the issue. We'll respond with next
  steps, which may include asking you to send the item back to us.

4. OUTCOME

  - Minor problems: we may choose to repair the item or offer a
    replacement or partial refund.
  - Major problems (the item is unsafe, significantly different from
    described, or the fault can't easily be fixed): you can choose a
    replacement or a full refund.

  Where we ask you to return a faulty, wrongly described, or incorrect
  item, we'll cover reasonable return shipping costs.

5. WRONG OR MISSING ITEMS

  If we made a mistake — you received the wrong style, or an item from
  your order is missing — contact us at nick@edup.com.au and we'll fix it
  at no cost to you.

6. WHAT'S NOT COVERED

  Normal wear and tear, or damage caused by misuse, is not covered by
  this policy or by the ACL consumer guarantees.

Questions about this policy: nick@edup.com.au